Question 1

Where are you located and what areas do you serve?

Accepted Answer

We're based in Calgary, Alberta and serve all of Calgary (NW, NE, SW, SE) plus surrounding areas including Airdrie, Cochrane, Okotoks, Chestermere, Bearspaw, and Springbank. Not sure if we cover your area? Just call us at 403-477-0895.

Question 2

How do I get a quote?

Accepted Answer

Call or text us at 403-477-0895 or fill out our online contact form. We offer free same-day quotes for most jobs. Many can be quoted over the phone — just describe your home and what you need.

Question 3

Are you licensed and insured?

Accepted Answer

Yes. Mop Monkeys is fully licensed, fully insured (commercial liability), and WCB covered. You can request certificates of insurance for any job.

Question 4

Do I need to be home during the cleaning?

Accepted Answer

For exterior work (window exterior, gutter cleaning, pressure washing), you don't need to be home as long as we can access the property and all windows are closed. For interior window cleaning, someone needs to be home.

Question 5

What forms of payment do you accept?

Accepted Answer

We accept cash, e-transfer, and major credit cards. Payment is due upon completion of the job.

Question 6

Do you offer a satisfaction guarantee?

Accepted Answer

Absolutely. If you're not completely satisfied with our work, call us and we'll come back to make it right — no questions asked. Your satisfaction is our guarantee.

Question 7

How often should I get my windows cleaned?

Accepted Answer

Most Calgary homeowners book twice a year — once in spring and once in fall. Homes near construction sites, with many trees, or on busier roads may benefit from quarterly cleaning.

Question 8

Do you clean both interior and exterior windows?

Accepted Answer

Yes — we offer exterior only, interior only, or full interior + exterior cleaning. Book both together and receive a 10% discount plus free screen cleaning.

Question 9

Can you remove hard water stains?

Accepted Answer

In many cases, yes. Hard water staining and calcium buildup can often be treated with the right tools and solutions. Very severe cases may require specialist treatment — we'll let you know.

Question 10

How often should gutters be cleaned in Calgary?

Accepted Answer

At least twice a year — late spring (after trees fully leaf out) and late fall (after leaves drop). Homes with many trees may need quarterly cleaning to prevent blockages and overflow.

Question 11

Do you remove the debris from my property?

Accepted Answer

Yes. All gutter debris is bagged and removed from your property, leaving your yard clean.

Question 12

What surfaces can you pressure wash?

Accepted Answer

Vinyl and stucco siding, driveways, walkways, patios, decks, fences, garage floors, gutters, soffits, fascia, railings, and retaining walls. We also treat mold, algae, and rust stains.

Question 13

Will pressure washing damage my siding?

Accepted Answer

Not when done correctly. We adjust pressure settings based on the surface type and use soft washing techniques for delicate surfaces. We've cleaned hundreds of Calgary homes without issue.

Question 14

When should I book Christmas lights?

Accepted Answer

As early as possible! We recommend booking by September or October. Our schedule fills up quickly approaching the holidays. Book before October for our 10% early bird discount.

Question 15

Do you handle removal and storage?

Accepted Answer

Yes — we offer full-service installation, removal, and storage. We come back after the holidays, take everything down carefully, and store it for next year. No tangles, no hassle.

Question 16

What's the warranty on your Christmas lights?

Accepted Answer

We offer up to a 3-year warranty on our commercial-grade lights. If anything fails during the season, we come back to fix it at no charge.

Calgary Cleaning Services — FAQ

Your Questions, Answered

Contact us for a free same-day quote!